Refund Policy

Explanations required for refund policy

We offer a 14-day return window, meaning you have 14 days from the day you receive your item to initiate a return request.To qualify for a return, the item must be in the same condition as when you received it—unused, and in its original packaging. You will also need to provide a receipt or proof of purchase.To begin the return process, please contact us at info@snusonsale.com . If your return is approved, we will provide you with instructions on how and where to send your package. Items returned without prior approval will not be accepted.For any questions about returns, feel free to reach out to us at info@snusonsale.comDamaged or Incorrect ItemsPlease inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us right away so we can assess the issue and find a solution.Sale ProductsCustomers purchasing sale items are assumed to have reviewed the details about the product, including its expiration date, and taken this into account when making their purchase. Please note that we cannot guarantee the quality of products close to or past their expiration date.Refund ProcessOnce we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.If approved, a credit will be issued to your original payment method within a few business days.Sale ItemsSale items are eligible for refunds.ExchangesWe only replace items if they are defective or damaged. For an exchange, email us at info@snusonsale.com and send your item to:Snusonsale, Box 5108, 141 05 Kungens Kurva, SwedenReturn ShippingYou are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.We recommend using a trackable service or shipping insurance for items over $75. We can’t guarantee receipt of returned items. Refunds for Undeliverable OrdersIf your package is returned to us as undeliverable, we will issue a refund for the items, excluding shipping charges. This may happen if there’s an incomplete or incorrect address, the recipient is unreachable, or the shipment is refused. After inspection, we will refund the cost of the returned items.Please note that DHL do not provide refunds for returned packages, as they consider the delivery complete once the package has been delivered and returned. However, our team is happy to assist and help resolve any issues.