FAQ
Have Questions?
Check out our FAQ below for answers about ordering, payment, shipping, and the latest updates. We’ve got all the info you need!
First, check your spam or junk folder—sometimes our emails end up there by mistake. We’re working hard to prevent that, but it can still happen.
If there’s nothing there, feel free to contact us and we’ll be happy to help you out!
Also, please note: you may not have received a shipping confirmation yet simply because your order hasn’t shipped. We aim to ship all orders within 24 hours (All orders made before 14.00 local time are shipped the same day), but we don’t ship on weekends. So if you placed your order on a Friday, it might not ship until Monday, depending on the time you ordered.
Thanks for your patience!
Customs delays are the most common culprit, especially if your order has been in transit for more than the estimated time.Some customs authorities can hold packages for 2+ weeks, which is rare but does happen. Unfortunately, this part is out of the seller’s hands once the package enters your country.
You probably received a tracking link to PostNord in your shipping email — that’s a good starting point.For more detailed tracking updates, go to parcelsapp.com and enter your tracking number (should start with LA or RR and end in SE). This site pulls updates from all carriers, not just PostNord.
It likely means they don’t ship there, but it's not 100% certain.You should email them directly to confirm — they seem open to helping with this kind of request. Want help checking your tracking info on ParcelsApp or writing an email to the seller? Just drop your tracking number or tell me what you want to say, and I can help.
Minimum age: 18 years old. Exception (U.S.): In some U.S. states, the minimum age is 21.Verification: They use age verification technology.Responsibility: It's your legal duty to provide accurate age information. Providing false information could lead to prosecution under your country’s laws.
Best Practice: Store in a cold area, preferably in a refrigerator.Why: Keeps the pouches moist, preserving flavor and freshness.Shelf Life: Up to 1 year when stored properly.Expiration Date: Clearly marked on the can.
Minimum Age:18+ to order.In some U.S. states, the minimum is 21+.Import Responsibilities:Check local customs/import laws before ordering.You are personally responsible for import duties, taxes, and legal compliance.Customs Inspections: Packages may be opened and inspected by authorities. Snusonsale is not liable for seizures or extra charges.
How to Pay:Use credit card at checkout (MasterCard). Payment Provider: Woocommerce payment – offers secure processing and protection of personal info.
Carriers:Primarily Postnord Sverige AB. DHL used in some countries.Delivery Time:Typically 3–7 business days.
Cancel Window:You can cancel before the order ships (usually within 24 hours ,or even the same day if its before 14.00 local time)).After Shipping: Cannot cancel once dispatched.Returns:No returns on opened packages due to the perishable nature of nicotine pouches.